Petika Privacy Policy – Personal Data Protection for Malaysia Users

1. Information We Collect from You

Petika collects several types of information from users, depending on how you interact with our platform. In general, there are two main categories of information we collect.

Information You Provide Directly

This is information you personally enter while using the Petika platform, including:

• Registration information: full name, date of birth, national ID or passport number, email address and phone number
• Address information: current residential address for KYC verification purposes
• Financial information: bank account or e-wallet details used for deposits and withdrawals — note: petika does not store credit/debit card numbers directly; all transactions are processed through a secure payment gateway
• Verification documents: copies of ID, bank statements or other documents for the KYC process
• Communications: conversation records with our customer support team via live chat or email

Automatically Collected Information

When you use the Petika platform, our systems automatically record certain technical information to ensure security and enhance the user experience:

• IP address and network information
• Device type, operating system, and web browser used
• Game session data includes login times, games played, and betting amounts
• Session cookies and identifiers to maintain login status
• Activity log data for security and fraud detection purposes

2. How We Use Your Data

Petika uses the information collected for specific and legitimate purposes. We do not process your data for purposes beyond those stated below without first obtaining your consent:

• Account management: creating, verifying and maintaining your user account
• Transaction processing: processing deposits, withdrawals and bonus payments securely
• KYC verification: ensuring compliance with anti-money laundering (AML) legal requirements
• Platform security: detecting and preventing fraud, account abuse and illegal activity
• Customer support: resolving inquiries, complaints and technical support requests
• Service improvements: analyzing usage patterns to improve platform functionality and experience
• Important communications: sending account-related notifications, terms updates or security information
• Legal compliance: fulfilling reporting obligations to relevant authorities when required

3. Sharing Information with Third Parties

Petika understands that your personal information is sensitive. We only share data in the limited circumstances described below:

Trusted Service Providers

Petika works with third-party service providers that assist in platform operations, including cloud service providers, licensed payment processors, and game software providers. All such providers are bound by strict confidentiality agreements and may only use your data for purposes specified by petika.

Legal Requirements

Where required by law or court order, Petika will disclose the necessary information to the relevant authorities. This includes investigations related to money laundering, fraud, or other illegal activities. We will always endeavour to notify users of any such disclosure unless prohibited from doing so by law.

Business Transfers

If Petika is involved in a merger, acquisition, or sale of assets, user data may be transferred as part of that transaction. In such cases, users will be notified in advance and the new entity will comply with an equivalent privacy policy.

4. Data Security – How We Protect Your Information

Petika invests seriously in security infrastructure to ensure your data is always protected. The technical security measures we implement include:

• Transit encryption: All data transmitted between your device and petika servers is protected by TLS 1.3 protocol with 256-bit SSL certification
• Storage encryption: Sensitive data such as identity and financial information is stored in encrypted form on our servers
• Access controls: Only authorised Petika staff who require access for work purposes may view user data, and all access is logged and monitored
• Regular audits: Our security systems are audited regularly by independent parties to identify and address any vulnerabilities
• Two-factor authentication: Petika user accounts support two-factor authentication (2FA) for added protection
• 24/7 Monitoring: Our cybersecurity team monitors systems around the clock to detect suspicious activity

While we take all reasonable steps to protect your data, no system can guarantee 100% security. You also play an important role by keeping your account password confidential and not sharing it with anyone.

5. Cookies and Tracking Technologies

Petika uses cookies and similar technologies to keep the platform running properly and to deliver a better experience for users. There are three categories of cookies we use:

Essential Cookies (Required)

These cookies are required for the platform to function and cannot be disabled. They include login session cookies, CSRF security tokens, and language preference cookies. Without these cookies, the platform will not work properly.

Analytics Cookies (Optional)

These cookies help us understand how users interact with the platform — which pages are visited most, time spent on each section, and user navigation paths. This information is used in aggregate and is not used to identify individuals.

Functional Cookies (Optional)

These cookies store your preferences such as display theme, preferred language, and game settings so you do not need to reconfigure them each time you log in. You can manage or disable these cookies through your account settings.

6. Your Rights Under Petika's Privacy Policy

Petika respects your rights as the owner of your personal data. Under Malaysia's Personal Data Protection Act 2010 (PDPA) and our own privacy policy, you have the following rights:

To exercise any of the rights above, contact our privacy team through customer support. We will respond to your request within 14 working days. For more complex cases, this period may be extended to 30 days with notice to you.

7. Protection of Children's Data

The petika platform is strictly for users aged 18 and above. We do not knowingly collect or process personal data from individuals under the age of 18. Should we discover that a minor's data has been collected without our knowledge, it will be deleted immediately and the account in question will be terminated.

If you believe a child has registered an account on our platform, please contact our customer support team immediately so that prompt action can be taken.

8. Cross-Border Data Transfers

In the course of platform operations, some user data may be processed or stored on servers located outside Malaysia. This applies primarily to the cloud services and technical infrastructure that Petika uses.

Petika ensures that all cross-border data transfers are carried out with adequate safeguards, including the use of approved standard contractual clauses and ensuring that recipient countries maintain an equivalent level of data protection. We do not transfer data to countries lacking an adequate data protection framework without additional safeguards.

9. Amendments to This Privacy Policy

Petika reserves the right to update this Privacy Policy from time to time to reflect changes in our practices, new legal requirements, or technological developments. For any material changes — such as changes to how we share data or new types of data being collected — we will provide notice of at least 14 days before the changes take effect via:

• In-platform notifications while logged in
• Emailed to all registered users with a verified email address
• Clear notice displayed on the website homepage

Continued use of the petika platform after the effective date of any amendments is considered acceptance of the new terms. We encourage you to review this policy periodically to stay informed.

10. How to Contact Us About Privacy

If you have any questions, concerns, or requests regarding this Privacy Policy or how Petika handles your personal data, our team is ready to assist through several channels:

• Live Chat: Available 24/7 via the chat icon at the bottom of the platform
• Support Email: [email protected] (response within 24–48 hours)
• FAQ Page: Many privacy-related questions have been answered on the FAQ page us